Admin Telehealth Clinical Technicians (Remote)
AGS is currently recruiting for a Admin Telehealth Clinical Technicians who are highly reliable, compassionate, and experienced.
Admin Telehealth Clinical Technicians are the front line support for VA Medical Centers and Community Based Outpatient Clinics nationwide. The opportunity is for a long term contract, if you feel you meet the basic criteria and want to learn more, feel free to apply.
Summary
This is an Admin Health Technician (Telehealth Clinical) position. It is expected that the Admin Health Technician (Telehealth Clinical) will receive guidance from his/her direct supervisor. This position is remotely but includes, but are not limited to, scheduling telehealth appointments using an electronic scheduling system; obtain and document patient history and pertinent clinical information in electronic medical records; prepares the telehealth video conferencing connection, makes introductions between patient and provider site; monitors and maintains electronic records.
Duties
- Have basic medical administrative skills to complete standardized clinical questionnaires and templates within scope of training and applicable guidelines;
- Ensuring that patient privacy is protected by complying with all information security and patient privacy regulations;
- Receiving and scheduling requests for simple and complex intra-facility, and inter-facility telehealth appointments using an electronic resource-based scheduling system;
- Screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care;
- Monitoring and maintaining scheduling as needed to ensure efficient telehealth operations;
- Providing patient education via approved materials;
- Supporting the Veteran in completing patient satisfaction surveys;
- Communicating effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care;
- Configuring, installing, troubleshooting, cleaning, and performing minor routine maintenance of assigned telehealth technology;
- Ensuring assigned telehealth technologies are secured, ready for use, and accounted for by preparing and tracking maintenance work orders, information systems, inventory records, and communicating with National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment as necessary;
- Maintaining knowledge of and skill in applying an extensive body of rules, procedures, and operations in telehealth-related technologies and a variety of computer hardware and software used for telecommunications, data entry and retrieval, record maintenance, document and report generation;
- Maintaining regular contact with more experienced staff members and the Facility Telehealth Coordinator to work out process issues, equipment needs, problems, data collection and any other logistical issues;
- Prepare the Veterans for clinical encounters using telehealth technologies;
- Ensuring information and resources are maintained for local and remote telehealth providers so they can effectively execute contingency and emergency plans;
- Handles problems and/or deviations that arise in accordance with established policies, regulatory and administrative guidelines;
- Refers new or controversial issues to the supervisor for direction and/or assistance.
Requirements
- You must be a U.S. Citizen to apply for this job.
- All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
- Selective Service Registration is required for males born after 12/31/1959.
- Must be proficient in written and spoken English.
- You may be required to serve a probationary period.
- Subject to background/security investigation.
- Selected applicants will be required to complete an online onboarding process.
- Must pass pre-employment physical examination.
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) – See “Additional Information” below for details.
Work Schedule:
Monday-Friday 8am-4:30pm
Expected 40 hours a week
Willingness to travel:
- 30% (Preferred)
Work Location: Remote
Please Note: This position is contingent upon the award of the contract and the Dept of Veteran Affairs needs.. The job description provided is not all and may include additional responsibilities.
Physical Requirements: The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items such as manuals, record boxes, equipment or assisting patients. The work requires above average agility and dexterity. The incumbent may be required to travel between VA and/or Non-VA clinical care sites and possession of a valid driver’s license may be required.
Aligned Government Services, (AGS) does not discriminate on the basis of race, color, religion, sex , gender identity , national origin, political affiliation, sexual orientation, marital status, disability, age, pregnancy, retaliation, parental status, military service, or other non-merit factor. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity , national origin, or inquiring about. discussing. or disclosing information about compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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