Administrative Medical Support Assistant San Francisco, California $18-23 per hour

San Francisco and Surrounding Areas Including Oakland, and San Bruno

AGS is actively recruiting for Administrative Medical Support Assistant


•You must be a U.S. Citizen to apply for this job

•Selective Service Registration is required for males born after 12/31/1959

•You may be required to serve a probationary period

•Citizen of the United States

•(Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.g.)

•Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable

•To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs

•MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j


•Working collaboratively in an interdisciplinary care delivery model and performs receptionist, customer service, and administrative duties for the proper and timely scheduling of community care

•Demonstrating substantial skill in planning, organizing, problem solving, and decision-making

•Providing administrative support to our clinical colleagues in the care of our Nation’s Veterans

•Utilizing a variety of patient data systems and is responsible for performing scheduling functions including; appointment scheduling/rescheduling, and cancellations, providing both face to face and telephonic customer service, manual and electronic data entry, and management of the TPA portal and Health Share Referral Manager (HSRM)

•Receiving phone calls in a courteous and timely manner, determines the nature of requests and provides the information desired using privacy rules and established CITC processes

•Organizing paperwork required for the community appointment, schedules appointments, prepares medical documentation packet, creates authorization, uploads to HSRM, tracks

•care and requests outside records to attach to consult resulting in consult completion

•Tracking notifications in multiple electronic portals to ensure continuity of care and authorization

•Interpreting and communicating requirements of VHA Scheduling Directives and policies

•Scheduling appointments with the patient’s input, either in person, over the phone, or through written communication

•Demonstrating a high level of coordination to avoid patients having to make multiple trips to the medical center or clinic

•Independently performing a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting

•Coordinating efforts to ensure all aspects of duties are accomplished efficiently, timely, and correctly

•Work Schedule: Monday – Friday; variable tours to be discussed during the interview process

•Ability to utilize computer systems to enter administrative data in patient systems

•computer systems, web based scheduling programs, insurance collection system, scanning software, multiple line phone systems, electronic faxing programs) to support patient care; knowledge of basic medical terminology to assist in the provision of care to patients; skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics

•Ability to schedule medical appointments in a clinical setting

•Ability to work independently in the accomplishment of a wide variety of duties performing patient support work

Aligned Employment Resources, LLC dba Aligned Government Services is an Equal Opportunity Employer: disability/veteran/military spouse. This position is contingent upon award.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

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