IT Help Desk

AER/AGS is seeking an IT Help Desk specialist to keep customers informed by answering and researching inquiries. Temporary and Temporary to Contract positions available.

Job Description:

•  Evaluates inquiry by determining nature of issue as hardware, software, or user.
•  Resolves inquiry by researching documentation; providing answers; referring to appropriate resource.
• Tracks status of inquiry resolution by checking with referred resource; facilitating resolution.
•  Notifies client of resolution status by reporting progress.
• Answers production status inquiries by attending daily production scheduling meeting; monitoring production log; querying operations; relaying status to client.
• Provides information by collecting, analyzing, and summarizing inquiry and service trends.
• Updates job knowledge by participating in educational opportunities.
• Accomplishes department and organization mission by completing related results as needed.

Skills/Qualifications:

Help Desk Experience, Problem Solving, Customer Service, Phone Skills, Presenting Technical Information, Informing Others, Data Entry Skills, Organization, Documentation Skills, Reporting Skills, Network Maintenance

Upon acceptance- President Biden’s Executive Order 14042, all persons supporting the federal government are required to be fully vaccinated.

Aligned Government Services, AGS  is proud to operate as a Veteran, Woman and Minority owned company based in Orlando Florida.  AGS delivers customized people solutions with an emphasis on Construction, Educational Support, Healthcare Support, Information Technology and Maintenance to the private sector and government agencies nationwide.

Aligned Government Services, AGS does not discriminate on the basis of race, color, religion, sex, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, age, pregnancy, retaliation, parental status, military service, or other non-merit factor. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or inquiring about. discussing. or disclosing information about compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.