- Reporting and Dashboards: Develop, enhance, and maintain interactive dashboards and reports using Power BI and Tableau to provide key insights into guest experience metrics, operational performance, and customer relations. Analyze onboard data, survey data, and customer relations data to identify trends, patterns, PCC%, and insights. Deliver comprehensive voyage-level insights on stateroom, compensation by stateroom, loyalty, incident categories, voyage comparison, and incidents to improve understanding of the customer journey.
- Data Collection and Analysis: Collect and analyze data from various sources to identify trends, patterns, and opportunities related to guest experience and operational efficiency. Work closely with internal stakeholders to understand data requirements and ensure data accuracy. Enhance data collection to capture valuable data necessary to analyze operations and construct a data warehouse to integrate data from multiple systems to optimize further data analytics and ensure data quality.
- Data Visualization: Create compelling visualizations to communicate complex data findings in a clear and understandable manner. Present findings to key stakeholders, including department heads, using visualizations and reports. Utilize data visualization tools (Python, Tableau, Power BI) to generate guest insights and identify customer characteristics.
- Identify, design, and implement internal process improvements, including automating manual processes, optimizing data delivery, and re-designing infrastructure for scalability. Build the infrastructure necessary for optimal data extraction, transformation, and loading from various sources using SQL.
- Build analytics tools that utilize the data pipeline to provide actionable insights into operational efficiency and other key business performance metrics.
- Support Key Driver Analysis and perform exploratory and prescriptive analyses to study the category impact on NPS and identify drivers.
- Bachelor’s or master’s degree in data science, Analytics, Computer Science, Engineer, Information Technology or equivalent educational or job experience.
- Minimum 3 years of work experience with analysis applications (extracting insights, performing statistical analysis, or solving business problems), and coding (Python, R, SQL) (or 2 years of work experience with a master’s degree).
- Proficiency in data visualization tools such as Tableau, Power BI, or equivalent.
- Extensive experience with SQL and database concepts required.
- Extensive experience with Excel required.
- Python is a plus.
- Experience writing ETL processes a plus.
- Excellent analytical and problem-solving abilities.
- Strong experience with database systems, both SQL and NoSQL, and their optimization.
- Ability to work independently and in a team environment with a positive attitude.
- Strong organizational and documentation skills with a keen attention to detail.
- Willingness to take initiative and to follow through on projects and highly self-motivated.
- Effective communication skills with the ability to convey complex findings to non-technical stakeholders.
- $30 – $40 an hour
- Temporary
- Temp-to-hire
- Contract
- Remote
Aligned Government Services, AGS is proud to operate as a Veteran, Woman and Minority owned company based in Orlando Florida. AGS delivers customized people solutions with an emphasis on Construction, Educational Support, Healthcare Support, Information Technology and Maintenance to the private sector and government agencies nationwide.
Aligned Government Services, AGS does not discriminate on the basis of race, color, religion, sex, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, age, pregnancy, retaliation, parental status, military service, or other non-merit factor. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or inquiring about. discussing. or disclosing information about compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
