Emergency Communication Dispatcher

Aligned Government Services

Emergency Dispatcher

AGS, is currently recruiting for Emergency Communication Dispatcher who are highly reliable, compassionate, and experienced in Orlando or surrounding areas.

Job Description: 
  • Provides customer service to the citizens of Seminole County and internal customers.
  • Dispatches and tracks fire/rescue units to various emergencies within the County.
  • Operates control consoles, master records, computer terminals, and computer-aided dispatch.
  • Answers emergency and non-emergency calls via 9-1-1 system, radio, and other telephone lines.
  • Answers incoming calls and extracts necessary information from citizens, including evaluating calls to determine the nature and urgency of the call.
  • Contacts outside agencies and other departments to coordinate aid (i.e., contacts utility companies to inform that wires are down or to arrange for electrical shut-offs, contacts the water services department to arrange for water turn-off, contacts law enforcement for police assistance)
  • Answers after hours calls for various departments
    of the County.
  • Consults supervisor on non-routine matters
  • Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
  • Must be a U.S. Citizen or Permanent Resident to apply
  • Subject to pass a background/security investigation
  • Must be able to Type min 35 wpm with a typing test required.
Licenses and/or Certifications:
Must obtain CPR certification, Florida 911 Public Safety Telecommunication certification, and the International Academy of Emergency Medical Dispatcher certification within one year from hire and maintain these certifications as required for continued employment in the position.
  • Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position
Work Schedule:
  • Full-time (some shifts may depend on availability)
Background Check:
  1. Two (2) levels of background checks shall be performed
 Drug Screen:
  1.  Five panel drug screen to include amphetamines, cocaine metabolites, marijuana metabolites, opiate metabolites and phencyclidine.

***This position is contingent award of contract***

Aligned Government Services,  (AGS) does not discriminate on the basis of race, color, religion, sex , gender identity , national origin, political affiliation, sexual orientation, marital status, disability, age, pregnancy, retaliation, parental status, military service, or other non-merit factor. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity , national origin, or inquiring about. discussing. or disclosing information about compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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